Reference

What Our Legal Framework Covers for You

These legal terms set out how your account operates on qqmobail, what rights you hold, and what conditions govern access in Indonesia where local law permits.

Account eligibility conditionsJurisdiction-dependent accessData retention and privacy rightsDANA, OVO, GoPay wallet termsContact path for policy queries
qqmobail What Our Legal Framework Covers for You
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Rights

Our policy practices are built around your account — not around abstract compliance language. Here is how we handle the four areas that matter most to you as someone using this platform.

Data Handling and Retention

We store only the account data needed to operate your profile — name, contact details, and transaction records from DANA, OVO, or GoPay. Retention periods follow what our operational and legal obligations require, not longer.

Cookies and Session Tracking

Cookies keep your session active and help us understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account loads on mobile.

Account Security Practices

Account access is protected by a one-time PIN sent to your registered mobile number at each login. We do not store card numbers or full wallet credentials — only the transaction reference is retained for your records.

Requesting Changes or Deletion

You can request a correction to your account data or ask for an account closure at any time through the Help Centre. Formal deletion requests are processed via the email policy desk with identity verification required.

LEGAL CONTACT PATHS

Reach Us With Any Policy Question

If you have a question about these legal terms — whether it covers account eligibility, data rights, or how your DANA or OVO wallet information is stored — our support team handles these queries directly. Raise a legal or policy question through any of the channels below and we'll route it to the right team without delay.

Team online

Live Chat Support

Open the chat widget from any page on your account. Describe your legal query clearly and our team will log it and respond with a specific answer, not a generic reply.

Email Policy Desk

Send detailed legal or data-related questions by email. Include your registered account ID so we can locate your records and respond accurately to your specific situation.

Account Help Centre

Log into your account and navigate to Help to find policy documents, escalation paths and a direct form for submitting formal legal requests related to your data or account status.

Common Questions About These Legal Terms

These are the questions we hear most often about account conditions, data rights, and how our legal terms work in practice for Indonesia. If your question is not here, use the live chat or email policy desk above.

Access depends on what local law in your region permits. We do not override local legal restrictions. If you are in an eligible region, your account operates under the conditions described in these terms.

We retain transaction references and the wallet type you used — not your wallet credentials or PIN. The full payment record sits with the wallet provider under their own terms, which apply independently of ours.

Yes. Submit a formal deletion request through the email policy desk with your account ID and identity verification. We process these requests and confirm completion once the deletion is carried out on our records.

We notify you through your registered contact channel before any change takes effect. Continued use of the account after that notice is treated as acceptance of the updated terms. You can close your account if you do not accept the change.

Open a dispute through the live chat or Help Centre and reference the specific decision, including the date and any transaction ID involved. We review disputes and respond with a written outcome via your registered contact.

You must meet the age of legal majority in your jurisdiction and access the platform only where local law permits. Accounts found to be in breach of eligibility conditions are subject to suspension under our standard review process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.