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How qqmobail Handles Your Personal Information

Your account details, wallet identifiers and session activity stay within a controlled data environment — this page explains exactly what we collect, why we collect it, and how you can request changes or deletion at any time.

Account data protectionDANA, OVO, GoPay wallet handlingYour right to access and deleteCookie and session controlsContact path for data requests

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DATA REQUEST CHANNELS

Reach Us for Privacy-Related Requests

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, you can reach our support team directly. We handle privacy requests separately from general account queries so your request goes to the right person without delay. Response times depend on request complexity, but we acknowledge every submission.

Team online

Live Chat Support

Start a live chat session from any page on the site. Mention 'data request' at the start so the agent routes your case directly to the account privacy queue.

Email Data Request

Send your full request — including the email address on your account — to our support email. Include 'Privacy Request' in the subject line so it clears the general inbox.

In-Account Help Centre

Log in, open the Help section, and select 'Account and Privacy'. Submit a written request from there and we log the submission timestamp for your records.

What Data We Collect and Why It Matters

qqmobail Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on qqmobail, we collect the details you submit during registration — your name, email address, and the e-wallet identifier you link for deposits. If you connect a DANA, OVO or GoPay wallet, we record a transaction reference and confirmation status, not

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your full wallet credentials. Session data such as device type, IP address and login timestamps are logged automatically to detect unusual access patterns and keep your account secure. We use this data for three purposes: processing your deposits and withdrawals, verifying your account identity, and responding
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to support requests you raise with us. We do not sell your personal data to third parties. We do not share wallet identifiers with advertisers. Where analytics tools are used on-site, they operate on aggregated, anonymised signals — not individual profiles. Retention periods follow the data
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category: account records are kept while your account remains active; transaction logs are retained as required by applicable compliance obligations; support chat history is kept for a period sufficient to resolve any dispute you raise. If you close your account, we process a deletion request within
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the timeline set out in the Contact section below. All of this applies where local law permits and to the extent required by applicable regulations in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Security Practices

We apply a consistent set of technical and procedural controls to the personal data your account generates. From the moment you log in to the moment a DANA or GoPay deposit settles, your data passes through encrypted channels. Here is how each layer of that protection works in practice.

Encrypted Data Transmission

All data exchanged between your device and our servers travels over SSL encryption. This covers login credentials, wallet references from DANA, OVO or GoPay, and any support messages you send.

Cookie and Tracking Controls

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can clear these through your browser at any time — logging out ends the active session cookie immediately.

Account Access Verification

Login attempts trigger an OTP sent to your registered contact. If an unrecognised device attempts access, the session is flagged and you receive an alert before any account action proceeds.

Data Retention and Deletion

Active account records are retained while your account is open. After you request closure, we begin the deletion process for personal identifiers — transaction references are retained only where compliance obligations require it.

Common Questions About Your Data on qqmobail

These are the questions we receive most often from people in Indonesia who want to understand how their account data is handled, what rights they have, and how to act on those rights quickly.

We collect your name, email address, and the contact detail you verify during registration. If you link a DANA, OVO or GoPay wallet, we store a transaction reference — not your wallet password or PIN.

We do not sell or share your personal data with advertisers. Data may be shared with payment processors like DANA or OVO only to the extent needed to confirm your transaction status and nothing further.

Log in and use the Help Centre's 'Account and Privacy' form, or send an email with your registered address in the subject line. We acknowledge requests and provide a timeline before processing begins.

Yes. Submit a deletion request through live chat or email. Personal identifiers are removed after the request is processed. Transaction logs required by applicable compliance rules are retained separately for the legally required period.

Session cookies keep your login active; preference cookies remember your account settings. You can clear both through your browser settings. Clearing session cookies will log you out of your current session immediately.

The previous wallet's transaction references remain on your account history for compliance purposes. Only the new wallet's reference is used for future deposits. Neither wallet's credentials are stored on our side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoShopeePay Withdraw Guide InfoFAQ

How qqmobail Handles Your Personal Information

Reach Us for Privacy-Related Requests

Live Chat Support

Email Data Request

In-Account Help Centre

Data Handling, Cookies and Security Practices

Encrypted Data Transmission

Cookie and Tracking Controls

Account Access Verification

Data Retention and Deletion

Common Questions About Your Data on qqmobail

01 What personal data does qqmobail collect when I register?

02 Does qqmobail share my data with other companies?

03 How do I request a copy of the data qqmobail holds on me?

04 Can I ask qqmobail to delete my account and all associated data?

05 How does qqmobail use cookies and can I turn them off?

06 What happens to my wallet data if I switch from OVO to GoPay for deposits?

Privacy Policy

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